AFTER SALE SERVICE

Basic requirements of our after-sale service

If any quality problems such as design, manufacture, function or procedure occur within the guarantee period, FlashForge will take full responsibility to offer free replacements,customers shall pay for the freight.
If any quality problems occurs within the guarantee period, FlashForge shall provide on- site service after receive the buyer’s notice in 24 hrs.
FlashForge will provide a lifetime favorable price to the buyer with the materials and spare parts used in system operation, equipment maintenance. The above mentioned are only basic after-sale service requirements, we will make more promises related to quality assurance and operation guarantee mechanism.

The free maintanance is acceptable in 7 days since the customer receive the package but we can't accept unconditional returns.We will provide the free components if necessary by our cost.
The machine which is out of the 7 days but in the 3 month warranty time can be free offered the components while the customer pay for the shipping cost.
We, Flashforge, provide the permanent technology consulting support.